CBD Empire will accept returns within 15 days of purchase order. Products must be in new condition and unopened with original invoice receipt, are in good resalable condition and in original packaging to ensure credit. Buyer must pay all return shipping costs and returns will be subject to a 20% restocking fee. Returns must have a RMA (returned merchandise authorization) number before processing returns. To obtain an RMA number please email us at our contact center. Once product has been received, and a count and inspection of the items has been completed a credit will be issued within 10 business days (excludes holidays and weekend.). Items will be credited back at original sales price minus 20% restocking fee.
Damaged or Missing products.
We will replace any products received that are missing or have been damaged through shipping process at zero cost with the same or similar original items purchased. All reports of missing or damaged items through shipping must be submitted to our Contact Center within 5 days of receiving the product.
Shipping & Handling Policy.
All orders will be processed and shipped by the next business day. Orders that are placed outside of normal business hours will be processed no later than the following business day.
Business Hours: Monday through Friday 9am to 5pm. Excludes holidays and weekends.
Standard Shipping: Shipping is available for orders within the lower 48 states.